Billing
Plans, usage, invoices, payment methods and subscription changes.
DM
Billing overviewAlesia plans and prices, monthly and yearly billing, who can manage billing, and where to find your plan, usage, invoices and payment method.
4 min readChoose or upgrade your planPick a plan during onboarding, or upgrade from Free or to a higher plan, more seats or yearly billing from Settings.
4 min readDowngrade your planDowngrades, fewer seats and switching from yearly to monthly billing go through our team. Here is how to request one.
2 min readUnderstand usage and seatsHow Alesia counts active users on monthly plans and seats on yearly plans, and what the Usage tab shows.
2 min readManage invoices and payment methodView and download Alesia invoices, understand invoice statuses, and update the card or bank account your subscription is charged to.
2 min readCancel your subscriptionCancel an Alesia subscription at the end of the billing period, undo a cancellation, and what happens to your organization afterwards.
2 min readFailed payments and suspensionWhat happens when a subscription payment fails, how payment failed, suspended and stopped affect Alesia, and how to restore access.
2 min readYour free Pro trialEvery new Alesia organization gets Pro free for 30 days, with no card needed. Here is what the trial includes and what happens when it ends.
2 min readFinish moving to FreeWhen a trial or paid plan ends and your organization is over the Free limits, Alesia lists what to remove. Here is what each item means and how to clear it.
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