Choose or upgrade your plan
Pick a plan during onboarding, or upgrade from Free or to a higher plan, more seats or yearly billing from Settings.
You can choose a plan when you set up your organization, or upgrade later from Settings. Upgrades are self-serve; downgrades go through our team.
New to billing? Start with Billing overview.
During onboarding
The Plan step of organization setup asks you to Choose your plan.
- Click Continue with Free to start on Free. New organizations get Pro free for their first 30 days, with no card needed. See Your free Pro trial.
- Pick a paid plan and click Continue to payment to pay with Stripe.
Upgrade from Settings
- Open the account menu and select Billing, then open the Plan tab. If you already have a paid plan, you can also click Manage Plan on the Current plan card and select Change Plan or Seats.
- Choose a billing cycle: Monthly or Yearly.
- Choose a plan.
- On a yearly plan, set the Number of seats under the Order summary: how many people in your organization will use Alesia. The summary updates as you type.
- Check the Order summary.
- Click Continue to payment if you are on Free or on a trial, or Update plan if you already have a paid plan.
Field | What it does |
|---|---|
Monthly / Yearly | Monthly bills each active user at the end of the period. Yearly bills each seat upfront. |
Plan | The plan to move to. Your current plan is marked Current. |
Order summary | The plan, billing cycle, seats and total. Totals are before tax. |
Number of seats | The seats to buy on a yearly plan. |
Upgrade during a trial
During your free Pro trial, the Plan tab shows a Pro trial card with the date it ends, and no plan is marked Current. Choosing a plan and paying ends the trial, and your plan starts right away.
Confirm a plan change
If you already have a paid plan, clicking Update plan opens Confirm plan change before anything is charged.
- If there is something to pay now, the dialog shows the amount you pay today. It covers the change until your plan renews, when the new price starts. Click Pay to confirm.
- If there is nothing to pay now, the new price starts on your next bill. Click Update plan to confirm.
Click View breakdown to see how the amount is made up:
Line | What it means |
|---|---|
Existing credit | Credit for the unused part of your current plan. |
New plan | The new plan and seats, from today until your plan renews. |
Usage this month | On a monthly plan, active users so far this period, billed now. |
VAT | Tax, where it applies. |
Account credit | Credit already on your account, used to reduce what you pay. |
Total today | What you pay now. |
If you leave the dialog open too long, the price quote expires. Choose your plan again to see the current amount.
What you can change yourself
- Free or a trial to Pro or Business.
- Pro to Business.
- Monthly to yearly.
- More seats on a yearly plan.
Anything else, such as a lower plan, fewer seats or yearly to monthly, is a downgrade. See Downgrade your plan.
When the change applies
A new subscription activates once Stripe confirms the payment. This usually takes a few seconds. If the payment is still processing, your plan activates as soon as it clears.
A plan change applies only once it is paid. If your bank needs to confirm the payment, for example with 3D Secure, Alesia sends you to a payment page. Your plan changes after you pay.
Enterprise and large orders
Enterprise is billed yearly only. Click Contact sales to start a conversation with our team. Orders above €10,000 also go through our team instead of online payment.
If your plan is managed by our sales team, the Plan tab shows Contact sales instead of the plan options.
Need help?
Contact support@getalesia.com.
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