Downgrade your plan
Downgrades, fewer seats and switching from yearly to monthly billing go through our team. Here is how to request one.
Downgrades aren't available online. To move to a lower plan, reduce seats or switch billing cycle, contact our team and we will make the change for you.
New to billing? Start with Billing overview.
What counts as a downgrade
- Moving to a lower plan, for example from Business to Pro.
- Reducing the number of seats on a yearly plan.
- Switching from yearly to monthly billing.
- Any change to a plan that is paid by invoice.
Upgrades are self-serve. See Choose or upgrade your plan.
Request a downgrade
- Open the account menu and select Billing, then open the Plan tab.
- Select the plan, billing cycle or number of seats you want.
- The Order summary shows that downgrades aren't available online. Click Contact sales.
- A support conversation opens. Tell us the change you want and when it should start.
You can also email support@getalesia.com.
If your plan is paid by invoice, the Plan tab shows Contact sales directly. Every change to these plans goes through our team.
Before you downgrade
A lower plan includes fewer policies, groups and domains, and keeps audit logs for a shorter time. Compare plans at getalesia.com/pricing before you ask us to make the change.
Moving to Free
To move from a paid plan to Free, you can contact us, or cancel your subscription yourself. Your plan stays active until the end of the period, then your organization moves to Free. See Cancel your subscription.
If your organization is over the Free limits at that point, Alesia lists what to remove first. See Finish moving to Free.
Need help?
Contact support@getalesia.com.
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