Cancel your subscription
Cancel an Alesia subscription at the end of the billing period, undo a cancellation, and what happens to your organization afterwards.
Cancelling stops your subscription at the end of the current billing period. Your plan stays active until then, and you can undo the cancellation at any time before it ends.
New to billing? Start with Billing overview.
Cancel your subscription
- Open the account menu and select Billing, then open the Plan tab.
- On the Current plan card, click Manage Plan and select Cancel Subscription.
- In the Cancel subscription? dialog, check what you'll need to remove when the plan ends, if anything is over the Free limits.
- Click Cancel subscription to confirm.
The Plan tab now shows Ends on with the date your plan ends.
If your plan is paid by invoice, Manage Plan is not shown. Contact our team to cancel.
Undo a cancellation
Before the end date, open the Plan tab and click Keep subscription on the Current plan card. Your plan renews as normal.
What happens when the plan ends
Your organization moves to Free. Free includes up to 10 users, counting pending invitations, one default policy, and no groups or domains.
- Within the Free limits: nothing else changes. You keep using Alesia on Free.
- Above the Free limits: owners and admins see Finish moving to Free with a list of what to remove. Devices keep protecting AI use for 14 days while you do. See Finish moving to Free.
To skip that step, remove the users, groups, domains, policies and providers above the Free limits before your plan ends.
If a payment is still outstanding when the plan ends, your organization loses access instead. See Failed payments and suspension.
If you want a lower paid plan instead of cancelling, see Downgrade your plan.
Need help?
Contact support@getalesia.com.
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