Manage invoices and payment method
View and download Alesia invoices, understand invoice statuses, and update the card or bank account your subscription is charged to.
The Invoices tab lists every invoice for your organization, and the Payment Method tab shows the card or bank account your subscription is charged to.
New to billing? Start with Billing overview.
View and download invoices
- Open the account menu and select Billing, then open the Invoices tab. From the Plan tab, you can also click Manage Plan and select View Invoices.
- Use Search invoices to find an invoice by number.
- Click View invoice to open it, or Download PDF to save it.
Invoices appear after your first payment.
Status | What it means |
|---|---|
Draft | The invoice is being prepared and has not been sent yet. |
Open | The invoice has been issued and is waiting for payment. |
Paid | The invoice has been paid. |
Void | The invoice was canceled and does not need to be paid. |
Uncollectible | Payment could not be collected. |
Update your payment method
Alesia accepts cards and SEPA Direct Debit.
- Open the account menu and select Billing, then open the Payment Method tab. From the Plan tab, you can also click Manage Plan and select Update Payment Method.
- Click Update.
- Enter the new card or bank account details on the secure Stripe page.
When you return, the tab shows Payment method updated and the new card or account.
If a payment failed, updating your payment method is how you restore your subscription. See Failed payments and suspension.
Plans paid by invoice
If your plan is paid by invoice, the Payment Method tab shows Invoice, paid by bank transfer. Pay each invoice by bank transfer using the details on the invoice. To change how you pay, contact our team.
Need help?
Contact support@getalesia.com.
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